2018.1.1 UPDATE

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Silver1
2 Posts
Cover User
Australia
Cover User

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Solved: Go to Solution

2018.1.1 UPDATE

I have updated my Myob to 2018.1.1 from 2017.1.2.

Now I receive the attached error message

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2 REPLIES 2
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MYOB Product Team Haydes
6,221 Posts
MYOB Product Team
Australia
MYOB Product Team

6,221Posts

1,041Kudos

892Solutions

Re: 2018.1.1 UPDATE

Hi @Silver1,

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of helpful information.

 

I can see from your account that our Inbound Support team was able to resolve this issue for you. To those encountering a similar issue, we were able to resolve this by checking the error in the Diagnostic Log and seeing if we can resolve this issue.

 

Anyone else encountering this issue are encouraged to obtain the Diagnostic Log from AccountRight and create a new Post for us to investigate.

 

The Diagnostic Log is found here: C:\Users\[USERNAME]\AppData\Local\AccountRight\2018.1\Diagnostics

 

If you have any other questions, please feel free to reach out.

 

Cheers,
Hayden
MYOB Partner/Social Support

 



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
Highlighted
MYOB Product Team Haydes
6,221 Posts
MYOB Product Team
Australia
MYOB Product Team

6,221Posts

1,041Kudos

892Solutions

Accepted Solution Solved

Re: 2018.1.1 UPDATE

Hi @Silver1,

 

I can see from your Customer Account Record that you were able to have this issue resolved by our Support Team.

 

To anyone else experiencing this issue, please feel free to grab their Diagnostic Logs from below and reach out.

 

Cheers,
Hayden
MYOB Partner/Social Support



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team

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