AccountRight 2019.3 Scheduled decommissioning

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MYOB Moderator
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MYOB Moderator
New Zealand
MYOB Moderator

35,693Posts

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AccountRight 2019.3 Scheduled decommissioning

Hi everyone,

 

UPDATE [April 03, 2020]: Considering the impact of the current COVID-19 situation on our clients, decommissioning of AccountRight 2019.3 has been delayed until further notice.
 

With the release of AccountRight 2020.1, customers using AccountRight 2019.3 must update their software by 16th April 2020 to continue accessing their online company file. 

 

To give you the best possible performance from AccountRight, we only keep the most recent versions in the cloud. This does mean that as new releases become available, you may need to update your software to keep working smoothly.

 

To assist with this, we have prepared this guide to help you upgrade to AccountRight 2020.1.

 

Not sure what version of AccountRight you’re using? It’s easy to check. Just open AccountRight and go to the Help menu > About MYOB AccountRight:

 

2019.3.png

 

If you’re using the above version, you’ll need to update before 16th April 2020 to continue using your file

 

What do I need to do before I update?

 

Before you update to the latest version, you need to make sure your file is checked in. To check your file in, please go to File >> Check-In from within your checked-out file.

 

How do I update to the latest version?

 

If you have a current subscription and you’re not on the latest version, you’ll be prompted to update when you open AccountRight. You just need to click Update to download and install the update.

 

However, if you don’t see an update prompt when you open AccountRight, you can download it from my.MYOB:

  • Download the latest version from my.MYOB (Australia | New Zealand). Our help article Downloading from my.MYOB has a really great guide on how to do this.
  • Install the downloaded update. If you aren’t sure how to do this, then please have a look at our help article  

After installing the update, open your company file in the new version and then click the Yes, upgrade to 2020.1 button

 

FAQs

 

Why am I receiving an AccountRight needs updating error?

 

It means that the version of AccountRight you are using has been decommissioned and you will need to upgrade to AccountRight 2020.1 to continue using your file.

 

If you have previously installed AccountRight 2020.1, then there will be a new icon on your desktop for this version. Please make sure that you are clicking on the AccountRight 2020.1 icon and not a previously installed version.

 

Who can upgrade my online file?

Online Administrators and Online Owners are the only ones who have the authority to upgrade an online file.

 

I was trying to upgrade my file and received an error about needing an AccountRight Live Administrator

This means the email address you have signed in with is not recognised as either an online owner or administrator and won’t be able to upgrade the file. In this instance, you will need to speak to the person who invited you to the online file and get them to upgrade the file for you.

 

What if I need more help?

 

Check out our help article, Installation troubleshooting, if you encounter any issues when trying to install the update, or alternatively feel free to post your questions below so we can assist

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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