Partner Zone

AccountRight 2021.1 Scheduled decommissioning

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
45,180 Posts
Former Staff
New Zealand
Former Staff




AccountRight 2021.1 Scheduled decommissioning

Hi Everyone


With the release of AccountRight 2021.3, customers using the following version must update their software by the listed date to continue accessing their online company file. 


If you use

You won't be able to open online files after

AccountRight 2021.1

15 June 2021


To give you the best possible performance from AccountRight, we only keep the most recent versions in the cloud. This does mean that as new releases become available, you may need to update your software to keep working smoothly.


To assist with this, we have prepared this guide to help you upgrade to AccountRight 2021.3.


Not sure what version of AccountRight you’re using? It’s easy to check. Just open AccountRight and go to the Help menu > About MYOB AccountRight:




How do I update to the latest version?


If you have a current subscription and you’re not on the latest version, you’ll be prompted to update when you open AccountRight. You just need to click Update to download and install the update.


However, if you don’t see an update prompt when you open AccountRight, you can download it from my.MYOB:

  1. Download the latest version from my.MYOB (Australia | New Zealand). Our Help Article Downloading from my.MYOB has a really great guide on how to do this.
  2. Install the downloaded update. If you aren’t sure how to do this, then please have a look at our help article  

After installing the update, open your company file in the new version and then click the Yes, upgrade to 2021.3 button




Why am I receiving an AccountRight needs updating error?

It means that the version of AccountRight you are using has been decommissioned and you will need to upgrade to AccountRight 2021.3 to continue using your file.


If you have previously installed AccountRight 2021.3, then there will be a new icon on your desktop for this version. Please make sure that you are clicking on the AccountRight 2021.3 icon and not a previously installed version.


Who can upgrade my online file?

Online Administrators and Online Owners are the only ones who have the authority to upgrade an online file.


I was trying to upgrade my file and received an error about needing an AccountRight Live Administrator

This means the email address you have signed in with is not recognised as either an online owner or administrator and won’t be able to upgrade the file. In this instance, you will need to speak to the person who invited you to the online file and get them to upgrade the file for you.


What if I need more help?

Check out our help article, Installation troubleshooting, if you encounter any issues when trying to install the update, or alternatively feel free to start a new post so the MYOB Community can assist

Kind regards,

MYOB Community Support

Online Help| Forum Search| My Account

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post