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Accountright Plus 2023.8.0 update no longer logging users out after 12 hours

AAW12
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Accountright Plus 2023.8.0 update no longer logging users out after 12 hours

Since the update Accountright Plus 2023.8.0 , we no longer are logged out of MYOB. I have been logged in as the same user for more than 2 weeks. the only way to log out is to manually sign out in the Open/ online screen, and choosin sign out.

 

When can we expect a fix for this 

4 REPLIES 4
anna_bolic
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Re: Accountright Plus 2023.8.0 update no longer logging users out after 12 hours

Me too. I thought it was just me..

Earl_HD
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: Accountright Plus 2023.8.0 update no longer logging users out after 12 hours

Hi @AAW12 and @anna_bolic,

Thank you so much for your post and my apologies for the late response.

I'm writing this post to address the concerns related to the password prompt, and it's important to distinguish between two separate aspects:
 

Reduced Frequency of Login Prompts: If you've noticed that the system isn't asking for your login as frequently as it did before, performing a hard logout is a crucial step. This will ensure that the login details are prompted the next time you log on.
 

Enhanced 2FA Technology: With our upgraded 2FA technology, we implement "adaptive MFA," which assesses various factors such as your device, IP address, and the time of day. It then prompts for 2FA based on these factors, aligning with the smart security standards.

If you encounter any issues even after trying the hard logout, please don't hesitate to reach out to us so that we can investigate the matter further.

Regards,
Earl

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AAW12
Trusted Partner
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Australia
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Accepted Solution Solved

Re: Accountright Plus 2023.8.0 update no longer logging users out after 12 hours

Last update changed login conditions, now I have to type my email address every day :-(

and every time I swap my login email, I am administrator as well

Dont get a choice of staying logged in for 12 hours

 

The problem has been solved apparantly!

Earl_HD
MYOB Moderator
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Re: Accountright Plus 2023.8.0 update no longer logging users out after 12 hours

Hi @AAW12,

Thanks for letting us know that your problem is now resolved. Please feel free to post again and one of us will be happy to assist you.

Regards,
Earl

MYOB Community Forum

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