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Additional license for version 19.12 - not working

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Ultimate Partner BooksInTheCloud
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BooksInTheCloud
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Additional license for version 19.12 - not working

Hi there,

 

One of my clients is using version 19.12 and wanted an extra license to run on a forth screen.   I sent the client the recommendation and he has purchased the extra license for an additional user however is he is saying it is not working.

 

I have no idea about version 19.12 anymore due to limited amount of clients using this version... so was wondering if someone on the forum can give me some advice on how to activate the fourth license.  

 

Thank you in advance


If I am responding to your query and I have helped you please kindly mark my post as a solution to assist others in the future.
Warm Regards
Renae

@renae2peas
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Community Manager Suja_P
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Community Manager
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Suja_P
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Re: Additional license for version 19.12 - not working

Hi Renae (@BooksInTheCloud),

 

You're right in that workstation licenses / user access works very differently in our classic versions (v19), compared to AccountRight Live (which has no limit to the number of users).

 

In this instance, your client may just need to enable their additional licence online. I've included a Help article with more information on this - Additional workstation licences.

 

Do let us know how you go.


Kind regards,

Suja Pillai
Social Support and Community Manager
MYOB Australia Pty Ltd

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Ultimate Partner BooksInTheCloud
1,416 Posts
Ultimate Partner
Australia
BooksInTheCloud
Ultimate Partner

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Re: Additional license for version 19.12 - not working

Thanks heaps LYW always

If I am responding to your query and I have helped you please kindly mark my post as a solution to assist others in the future.
Warm Regards
Renae

@renae2peas
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