Back Up In Progress

[Leneth_A]

Hi @dona713 

Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool. 

I have checked the email address associated with your account, however, I'm not able to see the last 4 digits of the Serial number you've provided. Could you please send me the following information in a Private Message: 
 

• Serial number  
• Your full name 
• Email address  
• Business name 
• Company file name

Please let me know if you need further help. 
 
Cheers, 
Leneth 

[Isaiah_C]

Hi @dona713,

Thank you for your patience. Do you still need assistance with this? Please let me know and I'll be glad to assist you.

 Please let me know if you need further help.

Kind regards,

Sai 

[Admin_Bentley]

Hi I'm trying to log in and get the message back up in progress & I can't sign in. Are you able to reset? Last 4 digits of the serial number is 2059

[Princess_R]

Hi @Admin_Bentley,

Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

I've reset your file back to active. Please log out and log back in to see if it's working now.

Please let me know if you're still experiencing issues with the backup progress. I'm happy to assist.

Cheers,

Princess

[Princess_R]

Hi @Admin_Bentley,

I hope you're doing well. I would like to check back with you regarding your issue with your files being stuck in a backup in progress. Was this resolved? Are you able to sign in and access your account after resetting your company files to active? Please let me know if you still need assistance with this. I'm more than happy to look at this for you.

Cheers,

Princess