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We recently "upgraded" from AccountRight v19 to AccountRight 2018. For the most part this went reasonably smoothly. We hit a bit of a snag with uploading our company file to the cloud, however.
The current financial year file was named "CompanyName2017-2018.MYO". When it uploaded and converted, it then appeared in the online files as "CompanyName Pty Ltd". Ok, we can deal with that we thought. The problem occured when we went to upload the second company file from the previous financial year. This file was named "CompanyName2016-2017.MYO", all pretty standard stuff. After it uploaded we then received an error saying that we had two files of the same name. Ok...
I have tried calling support four times now. Each time I had to painstakingly describe the situation. Each time I was given a "solution" or put on hold for another hour and gave up. One of the solutions was to change our company name in the current file to "CompanyName Pty Ltd 2017-2018". This seemed like a total hack, but I gave it a try anyway. The file name appearing in AccountRight reflected this change, but when I uploaded the second file it got the same error.
I have all but given up on MYOB support. After being on hold for over an hour each time and getting nothing in the end, I am beyond frustrated. The other times I had requested a call back, I didn't get one. I understand not all problems can be solved immediately but there appears to be no follow up from them, nor help thus far.
I hate giving up on a problem but I feel like I have exhausted every angle on this one. If I have to spend another hour on hold with MYOB support I will probably get my accounts team to go back to manual record keeping
If anyone has encountered a similar problem and discovered a work around, I would be more than grateful for details. If anyone knows of any other avenues I can try, please share.
Thanks in advance
Solved! Go to Solution.
In the background of each file is a identifying number unique to all versions of that file. This number doesn’t change at any point, so if you had a file, and created a copy of it then both copies would have the same background identifier, which is being picked up by AccountRight when you upload the file.
So even if the different copies of the file had different file names, AccountRight will still see them as the same file name because they have the same background identifier. If you were wanting to have two copies of the same file, say last year and this year on the cloud occupying two different cloud slots you would need to change the background identifier through the following process.
By activating this last year file again, it will turn it into a new file against your serial number, with a different background identifier and as a result should be able to be uploaded to the online library, so long as the company name in the file doesn’t exactly match any other uploaded file.
Do let us know how you get on with this
Firstly, thank you very much for your prompt reply.
What you say makes sense. I am assuming the accounts must do some sort of "save as" to create the next financial year's file. When they do this the file retains the same UID, therefore when we try to upload the second file we get an error. If they were to create a new company file for the next financial year, this file would have a "unique" UID and they could then put both files in the cloud. Is this correct?
I am ok with telling them they can't have a second file in the cloud, which I think is the path we go down. Thanks for your workaround anyway and, again, thanks for your help.
Best guess on what the accounts people are doing is either taking a backup and restoring that under a new name or taking a copy of the company file and renaming that. Either way in terms of what our system looks for in the background its all the same file.
If they were to create a new file, this would indeed have a new background identifier which would allow both files to sit in the cloud, and take advantage of the live services. Note that bank feeds from a specific account cannot be linked to more than one AccountRight file at a time.