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[Pelican5237]

Each time I clicked on 'upgrade now' I was sent on a loop right back to upgade now. The the attached notice came up. I've been using myob for 6 or 7 seven years now and never had to upload before upgrading. Is this something to do with the cloud? Does this mean I can never upgrade when I dont use the cloud? or is this a scam?

Thanks

[Steven_M · Accepted solution]

Hi @Pelican5237 

When you install AccountRight 2019, it will install another program on your computer as such you should have another icon on the desktop - AccountRight 2019.1 for instance. Once you have located that new icon on the desktop you would open the application and select to Open a company file (as per normal) with that new version. This will prompt you to upgrade the file to the new version.

The screenshot you have provided would be if you are migrating an AccountRight Classic (v19) file to AccountRight 2019.