MYOB keeps going back to login page

[Chanelle21]

Can anyone please help, everytime I login ito MYOB it keeps going back to the login page, a code is been sent before I have even entered my password in!!

It keeps loopin gback to the login in page please help me I have lost access to 10 different companies and I dont know whay this has started happening.....

[Melisa_D]

Hi @Chanelle21, 

Thanks for your post. If you've recently upgraded your files and having troubles logging in can you please refer to our Community Forum post Unable to open recently upgraded company file which has information and instructions on how to check to see if you're experiencing the InvalidFingerPrint error. If you are, the post has instructions on how to resolve this. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.