Our data file has been stuck on upgrading since yesterday.

[nationalapollo]

Can anyone help. Our data file has been stuck on upgrading since yesterday. thw whole team are waiting cannot work

[nationalapollo]

Hi Steven,

I am experiencing the same problem. and the whole team are stuck.. canoot openfile.

Can you explain to me in details what to do with it?

thanks

Carrie

[Tracey_H]

Hi @nationalapollo 

So that I can assist with this can you please send me the following information in a private message:

• Serial number
• Company file name

[nationalapollo]

Thanks TRacy.

I have realdy messaged to you. have you got them?

Wearewaiting.. urgent please

[Tracey_H · Accepted solution]

Hi @nationalapollo 

I've reset that file back to active so you should be right now.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[nationalapollo]

God ! thansk alot for your help!