Subscription has expired

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Subscription has expired

Hi I updraded software tofrom 2019.4 to 2020.1 and updated company file from 2019.4 to 2020.1

 

When I load software and try to open file it says subscription has expired. 

I paid the yearly renewal notice a week ago. The company file is online.

 

Thanks.

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MYOB Moderator
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Re: Subscription has expired

Hi @Tekmetrix

 

Thank you for your post. I'm happy to take a look into this for you, can you please send me a private message with the following information:

  • Serial number 
  • Business name 
  • Your full name & Email address

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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MYOB Moderator
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Re: Subscription has expired

Hi @Tekmetrix

 

Thanks for working with me via private messages, glad to hear that this has now been resolved. 

 

Feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Re: Subscription has expired

Hello @Tekmetrix  Sometimes this issues is faced by users. Its a silly issue. I would suggest you to get in touch with MYOB support team for the best assistance. They might need to do some changes to your account or update your payment information. Please provider necessary details to them and then you`re ready to go with your MYOB usage.

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