Partner Zone

Unable to Confirm Company File Online

This thread is now closed to new comments.
Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Contributing User
7 Posts
Contributing User
Contributing User




Solved: Go to Solution

Unable to Confirm Company File Online

I am using an old version of MYOB Accounting Right V19+ and I am unable to confirm my company files.  This has happend with all of the company files lately.   I receive a message that says "unable to connect to the MYOB online confirmation service".   I have turned the firewall off - so this is not the issue.   I am trying to get through over the phone - however I have been on that the wait time is over an hour.  Is someone able to assit me with this.  

9,085 Posts
Former Staff
Former Staff




Accepted Solution Solved

Re: Unable to Confirm Company File Online

Hi @Rose 


Have you since gotten through over the phone? If not, please send me a private message with the following details:


  • The MYOB Serial Number (Found in: Setup > Company Information)
  • The Company File ID, product and build (Found in: Help > About MYOB AccountRight)
  • Choose confirm by phone, what's the company file code shown?

You can do so by mouse over my avatar and choose 'Send a message', I'll be around for another 20mins. 

Kind regards,

MYOB Community Support

Online Help| Forum Search|Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
Get the conversation started and make a new post Start a Post