Unable to confirm V16 file

[RacingTragic]

Hello

I am trying to install MYOB v16 to a new laptop.

I can't seem to confirm the file anymore and when I call the number, it has a recording that the version of MYOB is no longer supported..... 

PLEASE HELP as I don't want or need to upgrade to online/monthly charge!!!

Thanks Jodie

[Celia_B]

Hi @RacingTragic

Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

I am sorry that you had that experienced. In this matter, if the online confirming, phone number does not work and the confirmation window asks only for a confirmation code you can check on this link https://confirmation.myob.com/ confirm and enter your serial number and company file code. 

IF this options did not work or the confirmation window requires you to upload a license file. Please send me a Private Message with this details:

• Serial number
• CDF# - Help>>About MYOB>> CDF #
• Company Name
• Full name and Email Address

Let me know how you go or if you need further assistance with this. I'm happy to assist. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel

[Celia_B]

Hi @RacingTragic 

I simply want to know how you go about the issue. If the issue persists, you can send me a Private Message with further information about your account so that I can investigate further. 

Feel free to post again. I'm happy to assist. 

Cheers, 

Cel