Unable to connect error that wont go away

[PowerBackAdmin]

Hi MYOB Team,

One of my copmany files told me I needed to update on Monday. I did this. 

Subsequently, (from Monday and every day since) I have been getting the Unable to Connect message when I try to save some transactions. 

I have logged into the file online and get error messages also. 

I have other company files on the same computer. None of these other files have issues.

I have followed all the steps on your help page. 

Can someone please help me. ?

Thanks Chris 

[Leneth_A]

Hi @PowerBackAdmin

Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

In this matter, I suggest going through the steps in this support note: Error: Connection error

If this doesn't help, I would try re-setting the DNS settings (Assuming you're not on a Domain Environment). This is done in 2 Parts:

Part 1: Reset on the computer

1. Click onto your Start Menu

2. Search for "CMD"

3. Right click on the Command Prompt and choose "Run as Administrator"

4. Once you have the Command Prompt window pop up, enter: ipconfig/flushdns

Part 2: Reset the Modem

This is as you would think, turn it off for 30 seconds and turn it back on.

Let me know how this goes and if we can provide any further assistance here on the forum.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth

[PowerBackAdmin]

Hi Leneth,

I have followed all the instructions you have provided and I am still getting the unable to connect error intermitently. 

I am on a domain and the error is occuring on a variety of networks (I have tried at the office, at home and on my phone). 

I still have no issues using my other company files in the same session (on the same computer on the same network) just this one company file.

Is it possible that there was some error/corruption of the file during the upgrade it tried to do on Monday?

This is starting to affect my ability to run my business. Your prompt assistance would be appreciated. 

Thanks

Chris

[Leneth_A]

Hi @PowerBackAdmin

Thanks for the update.

If you've checked the obvious things, like your network cables, try also unplugging your modem and router and wait a minute before reconnecting them.

If you're still having issues try our other troubleshooting suggestions.

If you're using AccountRight Server Edition and the "Unable to connect" message also refers to the AccountRight Library Service, see AccountRight library service issues. If you're still unable to connect, please send me a private message to check further.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Leneth