Update notification for 2020.3

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Experienced Cover User
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Update notification for 2020.3

Previously we have been alerted to a new MYOB version by a banner displayed at logon. However, availability of Ver 2020.3 was not alerted by a banner or email notification. As a result, we were unaware of the update.

 

In addition, Chrome gives a warning on downloading the .exe file which the user has to override

 

Have I missed something?  

 

Thanks

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MYOB Moderator
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Re: Update notification for 2020.3

Hi @Keith_W 

 

With the release of AccountRight 2020.3, a different update process has been followed. As a result, rather than in-product messaging, we've used email communications to alert clients of the upgrade, with those email communication being staggered over a week and half period in late September/early August - sorry to hear that you haven't received those emails.

 

If you are needing to know what is included in the newer version do check out AccountRight 2020.3 is now available. Help Article: Getting the latest version talks about how to access the latest version. Note: We are aware that some clients are encountering an error when downloading alerting users to an unsafe download. The AccountRight 2020.3 is a safe version of the application. You may need to download with another browser if you are encountering those messages.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced Cover User
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Re: Update notification for 2020.3

Thanks for your reply & explanation, Stephen

 

Can you please record my disappointment at this change of notification method. Working across multiple sites, the software banner worked effectively in notifying all users in real time & provided a most useful 'Update Now' button.

 

Secondly, I am disappointed that MYOB developers did not ensure that the update worked seamlessly with Google Chrome as it is the most common & popular browser.

 

Regards

Keith

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Re: Update notification for 2020.3

Hi @Keith_W 

 

Thank you for your additional feedback on this upgrade's release process, I've shared them with the team.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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