upgrading from account right standard to account right plus

[SBIS]

I NEED SOME URGENT HELP I have been 5 days without being able to use my program!  in that 5 days I have rung and used the contact us pageevery day.waiting up to 2.30 hours and then having the calls drop out before resolution. My time is valuable too MYOB.How do you get help  I have been using MYOB for 10-15 years and paying my fees for that long but still I cant get any help when I need it. HOW DO I GET HELP regards Helen

[Princess_R]

Hi @SBIS 

Thank you for reaching out. First, I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

We're sorry to hear that you've had that experience and we appreciate your patience and understanding on this matter. I'm happy to take a look into this for you, can you please send me a Private message with the following information:

• Serial number
• Your full name and email address you used when logging in
• Business name

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess