Application operation has time out

[HazelT]

Hi,

Since the last software update I am having issues with "the application operation has timed out.  Would you like to retry the operation" and I can have up to 10 attempts before it actually performs the task (up to 5 minutes) It is happening in all of my daily reporting eg. electronic transfers, find transactions, purchases, sales and spend money  This has never happened before but is now happening with every task I am undertaking in MYOB.  It doesn't have anything to do with our internet as all other operations are working as per usual.  All MYOB users are having the same issue. Can you please provide me with a solution as I am getting very frustrated with the length of time it is taking to perform my daily tasks.  MYOB is an intregal part of my working day and is causing me a lot of wasted time at the moment.  Thanking you.

[Tracey_H]

Hi @HazelT 

We are aware that some users are experiencing performance issues and time out errors, this is being investigated as a priority by our developers.

In the meantime, taking your file offline then restoring it online has resolved the issue for some users and may be worth a try. Make sure you do a back up before you try this. *We understand this may not be suitable for all users.

If possible can you please provide the following information:

• the last FOUR digits of your serial number
• are there pages that are worse than others, eg, banking, payroll etc
• what do you see when it is slow, eg, spinning wheel, error messages
• is it all times of the day or at certain times
• are there any other programmes running at the same time, eg anti virus

We apologise for the inconvenience caused.

[HazelT]

Hi Tracey,

My file is too large to go offline and then restore back as we also have multiple users and are extremely busy at the present time.  Hopefully this issue will be resolved quickly as I am sure there will be a lot of unhappy users.  I have been using MYOB for over 25 years and never had to wait for the length of time that we are now experiencing.  Thanks for your feedback.  

[gavin12345]

Hi @HazelT 

Now that MYOB requires all users but one to log out when doing backups, this creates hassles for those who can't kick everyone out.

For the past few weeks there has been serious slowness for all users, whether you have a small file or a large file. Making a backup and restoring it online has fixed this for some users. If you can't make a backup during business hours, I suggest you get someone to do this after hours - create a backup and then immediately restore it online. 

You mention your file is large. The current slowness issue aside, it is well known that AR2021 struggles with larger files. There is a company that provides a purge service for AR2021, you should perhaps think about that, or starting a new file. Send me a private message if you want contact details.

Regards

Gavin

[HazelT]

Hi Gavin,

Thank you for your email.  Not sure if this is a private message but could you please send me your contact details so I can email or contact you to resolve this issue moving forward as certainly not going to be able to work with MYOB if this is going to continue to occur!!!

[gavin12345]

Hi @HazelT 

I couldn't send you a private message as these have not been enabled for your userid. You need to seek permission from a moderator to send/receive private messages.

Do a net search for 'purge service for myox' or send me an email centralhub12345@gmail.com

Regards

Gavin

[Steven_M]

Hi @HazelT 

I've granted your private message access to this Forum.

More information on using private messages can be found on Forum Help: Private messages.

[JonS]

We are experiencing the same issue and it's near on impossible to run a customer (sales detail) report. It's been going on for weeks now and is extremely painful  

[gavin12345]

Hi @JonS 

Try the backup and restore approach, or for a longer term solution, the purge. MYOB have shown no progress on resolving this issue since AR2021.6 was released.

Regards

Gavin

[HazelT]

Thanks for your response Gavin.  Not sure why MYOB are not resolving this issue as I am sure a lot of users and especially new users will be disenchanted with the wait time when running reports.  I am working around these wait times at the moment as so busy don't have down time to backup and restore.  Will look at getting this backup organised at the end of this week and hopefully this works... as need this issue to be sorted prior to the end of this month.