Backup

[Liv3]

Hi,

We have been backing up our files, the backup file is definitely there however our Accountright online still says we have not backed up for 13 days even though I just backed up.  Anyone else have this issue?  

[Melisa_D]

Hi @Liv3, 

Thank you for your post. Our team have been made aware of this and are currently investigating. As soon as I get an update from the team I will update this post. 

If you've taken a back up and can see where it has been saved, please do ignore the message for now. Apologies for the inconvenience caused by this. 

[Hjones1]

Got the same problem

[Melisa_D]

Hi @Hjones1, 

Thanks for your post. This is still currently being investigated by our teams, I will update this post when I hear back from the team. 

Apologies for the inconvenience caused by this.

[Hirstco]

Hi, yes we are having the same problem.  Doing regular backups but still get the same message.  Not backed up for 41 days. It is alarming and hope it is not true.

[gavin12345]

Hi @Hirstco 

Just another bug introduced with the latest version that MYOB appear in no hurry to fix. Check you have the backup zip file on your computer then ignore this message.

Regards

Gavin

[Melisa_D]

Hi @Hirstco, 

Our team have been made aware of this and are currently investigating. If you've taken a back up and can see where it has been saved, please do ignore the message for now.

[KathB1]

This response was in July, we have had an update, and it is still an issue. When do you expect a fix to be available.

[Emily_B]

Hello @KathB1 

As far as I am aware, this is still being investigated. However, a possible resolution involves clearing the settings file that is not reflecting the update in error. You could try the following:

1. Bring up the run box by pressing Windows + R on the Keyboard

2. Type the following: %localappdata% in the box, as per the image:
3. Navigate through the folders to MYOB/AccountRight/Settings

4. Delete the file UpdateDeferUserSettings.Store. This is where the update settings are contained. 

Note that this has not worked for all users and as indicated above, this is still under investigation.