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I have 9 banks Debits and Credits missing in bank feeds. I have checked the "hidden" and "approved" after reading some posts in here but no luck. They are all dated 28th March. I need to finish end of month so your assistance would be appreciated. (I supposed I can enter the payments through Receive Payments so that the Customer Statements are correct, if necessary, as a work around). What do you suggest? Is there a way to pull them through to bank feeds now?
Solved! Go to Solution.
That’s a very weird thing to happen.......as you suggest I would enter those transactions as you would and you will then have to reconcile in the old fashioned way also.
Make sure that the bank balance in the bank feeds is correct also.
you have done everything I can think of to try and find the transactions ( you have changed back to current I presume)
lokks is like old school is the way forward
I also have the same issue, bank feeds from 28th March are not showing. And yet there is an out of balance which is excatly the amount of the missing transactions. Feeds from the 29th are recieved, matched and approved without a problem
Our team are currently investigating why some clients haven’t received their feeds for the 28th as yet. At this stage I do not have an exact timeframe of when this investigation will be completed and that information will be available, however the team are working to get this resolved as soon as possible
Thanks to your team! They must have sorted the problem out...the bank feeds from the 28th have now pulled through.