Email receipts to customers from MYOB Accountright

[Kim_MISC]

How good would it be to be able to email receipts to customers for payments.

When is MYOB going to make this basic function available?  Everyone does everything electronically now, but MYOB is really out of date which its limited functionality in this area that only permits receipts to be printed.

How hard can it be to add emailing as an option?

Come on MYOB - people have been asking for this for over 3 years and it must be a simple fix given it is available on everything else in MYOB

[Steven_M]

Hi @Kim_MISC 

Thank you for the feedback

The emailing of receipts from AccountRight is something that is actively being considered by our product teams and something that we are looking into for the near future of the product.

At this stage, we don't have any additional information that we can provide to that enhancement, however, it is something that we would like to see and actively looking into for the future.

[Kim_MISC]

Thanks for your response. I think that was the same response given 3 years ago to someone else.

'Actively considered' doesn't cut it.  This is a major issue for businesses who now deal online with their customers.

To electronically send receipts I have to print to pdf, save & then manually attach to an email.

Alternatively I can send an activity statement with zero balance, but the default option is not 0 and it brings up 'all customers' which is another painful workaround.

It is just not good enough for 2021.  

How about - it is on our plan and will be delivered this year?

[Steven_M]

Hi @Kim_MISC 

Thank you for the additional feedback.

At this time, we don't have an exact timeframe for when that feature will be included in the software, however, we certainly do see the advantage and need for that within the software.