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Error Connection with the server has failed

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CompleteDesign
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Error Connection with the server has failed

Error Connection with the server has failed

 

Is ther eany update when these errors will be fixed. It is now 10.20am and still unable to access MYOB.

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ChrissyJard
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ChrissyJard
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Re: Error Connection with the server has failed

Hello,

 

I am also having this problem, I am able to open one of my online company files but not the other.  It seems to be isolated to one company file.

 

Thank you.

AndrewLu
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AndrewLu

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Re: Error Connection with the server has failed

Hello,

 

Yes, I am having the same situation, one compant file is ok but one is down.

 

Thanks

MYOB Moderator Steven_M
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Re: Error Connection with the server has failed

Hi @AndrewLu  @CompleteDesign  @ChrissyJard 

 

We did investigate that particular Connection with the server has failed message and it did appear to be linked to the Activation/Confirmation issues that clients were experiencing over the last few days.

If you are receiving that message/a prompt to confirm your file do select the Confirm Online option.

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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ChrissyJard
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Re: Error Connection with the server has failed

Hi Steven,

 

By 12.30pm on Monday, when attempting to login again, I received a different error report which then asked me if i wanted to confirm online or later using the 'Confirmation Assistant'.  I chose later which allowed me into my company file.  This happened again the next time I logged in however I have not seen it since.  It seems the problem is confirming online. Is the problem now fixed? Is there a way to bring up the 'Confirmation Assistant' manually to check my company file is being confirmed online?

 

Many thanks,

Christina

MYOB Moderator Steven_M
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Re: Error Connection with the server has failed

Hi @ChrissyJard 

 

As indicated in my previous message, the issues we did experience was relating to the activating/confirming of company files. These issues are resolved and clients can confirm online.


Generally speaking, you are not receiving that company file prompt any further upon opening the company file has been confirmed. However, you can go to Help>>Confirm your Company File and selecting the Confirm Online option to give you peace of mind. If you get the Confirmation Completed -- Company File Confirmed message then you are good to go.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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ChrissyJard
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Re: Error Connection with the server has failed

Hi Steven,

 

Thank you, I went to the help menu as you suggested and confirmed my file.  It is now confirming online fine.  Your information is appreciated.

 

Many thanks

Christina

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