Images not always printing on invoices

[EllyW]

We are having issues with images sometimes not printing on invoices. In order to fix the problem we have to close down MYOB and reopen it. Is anyone else having this problem or know how to solve it? 

[Tracey_H]

Hi @EllyW 

Thanks for your post and apologies for the delay in replying. So that I can assist you with this can you please let me know which version of AccountRight you are using?

[EllyW]

Hi Tracey, we're using AccountRight 2020.1.

Our invoices print and save as PDF correctly for the first couple of hours of logging in, after that the images disappear when both printing and saving as PDF.

[Tracey_H]

Hi @EllyW 

Thanks for that information. One thing to check is the actual size of the image. By size I’m referring to the actual size in kb’s. Although the upper limit of the image size is 200kb, we do recommend using a much smaller sized image.

By using a smaller image, its easier for the computer to handle multiple forms being printed in one hit. There will only be a certain amount of system resources on the computer dedicated to putting together the form with the information and images, so if there's too much demand and not enough system resources then it can impact on the printing process and missing things like logos on the form.

Please let me know how you go with this.

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