Online payment rejecting ALL credit cards

[Edwina]

I"ve found other posts about this but nothing with a worthy solution.

We recently activiated our online payment system but everyone who has tried to use it has had their payment rejected with the attached message. I even tried to pay an invoice myself (so I know the credit card is fine) and recieved this message.

It has nothing to do with browsers as far as I can tell as Google Chrome has been used in the majority of cases.

I really need to get this resolved as we've been chasing money and offering this as a quick payment method and it doesn't even work!

[Komal_S]

Hi @Edwina 

I have sent you a Private Message with details on how to get the issue resolved. 

[JohnBoy]

I top have recently encountered the same problem. Previouosly having had no problems, all of a sudden a few different clients with different credit cards and one with a debit card was getting the exact same message.  I even tried the client's credit card for them.  If there is a solution to this could you post it in the forum?  If privacy constrains you then fair enough, could you message me with the fix? Looking forward to reply @Komal_S 

Regards John

[Komal_S]

Hi @JohnBoy 

At times it is related to something specific in the account due to which there is no generic reason for which it stops working. Therefore, could you please send us your serial number by a Private Message so we can check what's wrong.