PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

richardss
Experienced Cover User
21 Posts
Experienced Cover User
Australia
Experienced Cover User

21Posts

32Kudos

0Solutions

PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

hi MYOB developers,

 

Please let me know that date of when this will be introduced?

 

It is extemely difficult to put a charge into the invoice for this automatically.

 

we have all beeen asking this for years! 

 

Your compeditors have been doing it for years.

 

Please start looking after your own clients.

 

 

12 REPLIES 12
Steven_M
MYOB Moderator
41,754 Posts
MYOB Moderator
New Zealand
MYOB Moderator

41,754Posts

5,647Kudos

6,202Solutions

Re: PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

Hi @richardss 

 

As indicated on, the popular idea on this topic: Online Payments: Credit Card Surcharge we are committed to building out that feature in the products. However, at this stage, we don't have any exact dates when that functionality will be available for clients.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

richardss
Experienced Cover User
21 Posts
Experienced Cover User
Australia
Experienced Cover User

21Posts

32Kudos

0Solutions

Re: PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

thank you for your reply.

Not a very satisfing outcome. Another scripted response, i can show you the same response from 2 years ago.

Xero can achieve this.

 

AceCoating
1 Post
User

1Posts

1Kudos

0Solutions

Re: PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

How do I enter a credit card surcharge onto an invoice then, do I creat an account just for credit card surcharges?  

richardss
Experienced Cover User
21 Posts
Experienced Cover User
Australia
Experienced Cover User

21Posts

32Kudos

0Solutions

Re: PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

after complex discussions with MYOB and very helpful community, i do the following.

 

  1. create a merchant fees account under expenses 
  2. Create a sale by completing the invoice details (sales and materials)
  3. insert a subtotal line (right click on next line)
  4. I then created a formula for working credit card fees out
  5. in items, i created a credit card surcharge with a price of say $.02 which is a 2 percent surcharge
  6. I insert the sub total in the shipping column and this calculates the percentage
  7. in the description ive written the following... Credit card payments incur a 2.0% service fee added to the total.
    Please disregard if paying by online banking and use the subtotal above
  8. defiantly not perfect solution but it has been working for me except when people pay by online banking and then want their credit surcharge back and then I HAVE TO DO CREDITS

 

RachelWSVE
4 Posts
User

4Posts

0Kudos

0Solutions

Re: PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

Hi there,

 

We just make another transaction line beneath the transaction line that has the payabel balance on it.

In the description we put something like 'Card Surcharge' and add it as a seperate transaction, and record before proceesing the payment.

HaydenW
MYOB Staff Post
17 Posts
MYOB Staff Post
Australia
MYOB Staff Post

17Posts

18Kudos

1Solutions

Re: PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

Hi @richardss I just saw this post and wanted to make sure you'd seen that the passing of card fees to the purchaser is now available when using online invoice payments with MYOB AccountRight and the new MYOB Essentials products. 

Cheers, 

Hayden

richardss
Experienced Cover User
21 Posts
Experienced Cover User
Australia
Experienced Cover User

21Posts

32Kudos

0Solutions

Re: PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

thank you. But we are really not safe as MYOB has done nothing to protect you when ther client selects Bpay.

 

Steven_M
MYOB Moderator
41,754 Posts
MYOB Moderator
New Zealand
MYOB Moderator

41,754Posts

5,647Kudos

6,202Solutions

Re: PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

Hi @richardss 

 

As has been indicated, with the release of AccountRight 2020.4, we did implement a way to pass on those credit card surcharging fees to the end customer. More about this functionality can be found on Customer surcharging for online payments. At this time, BPAY is excluded, so you will continue to be charged for payments received by BPAY.

Kind regards,
Steven

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Kim26
2 Posts
Cover User
Cover User

2Posts

2Kudos

0Solutions

Re: PASSING THE CREDIT CARD CHARGERS ONTO THE CLIENT

Credit card surcharge has been a requested add-in for over 5 years now.  How long does it take to listen to your clients and support them?

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post