Printing issues after updating to version 2021.5 SE

TJMNZ
3 Posts
User
New Zealand
User

3Posts

10Kudos

0Solutions

Printing issues after updating to version 2021.5 SE

I have just updated to version 2021.5 SE, however, none of our staff (nor myself) can print a Sales Order or Quote. We can only print invoices. Anyone else having this issue?

6 REPLIES 6
Melisa_D
MYOB Moderator
5,940 Posts
MYOB Moderator
MYOB Moderator

5,940Posts

432Kudos

672Solutions

Re: Printing issues after updating to version 2021.5 SE

Hi @TJMNZ

 

Thank you for your post and welcome to the Community Forum ! The printing of sales in the AccountRight 2021.5 update is currently under investigation by our team. More information and updates will be available on our MYOB Status Page.

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

MichaelH66
1 Post
User

1Posts

0Kudos

0Solutions

Re: Printing issues after updating to version 2021.5 SE

I have exactly the same problem since downloading latest version. Very frustrating!

Storm_Plastics
3 Posts
User

3Posts

4Kudos

0Solutions

Re: Printing issues after updating to version 2021.5 SE

in addition to the above problem  on not printing quotes and orders the invoice is printing an additional page offering bpay and cc payments

MichaelaG
Contributing Cover User
8 Posts
Contributing Cover User
Australia
Contributing Cover User

8Posts

1Kudos

0Solutions

Re: Printing issues after updating to version 2021.5 SE

Yes printing the second page is very frustrating and does not have the option to print only the first page, hence wasting twice the amount of paper.  I am sure that 99% of invoices are emailed, therefore no need to print the BPAY info.

Melisa_D
MYOB Moderator
5,940 Posts
MYOB Moderator
MYOB Moderator

5,940Posts

432Kudos

672Solutions

Re: Printing issues after updating to version 2021.5 SE

Hi @MichaelaG

 

Thank you for your post. This issue has been raised with our product teams who are currently investigating, at the moment I don't have any updates on this. 

Cheers,
Melisa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

Did my answer help?

Mark it as a SolutionHelpful? Leave a to tell others

MichaelaG
Contributing Cover User
8 Posts
Contributing Cover User
Australia
Contributing Cover User

8Posts

1Kudos

0Solutions

Re: Printing issues after updating to version 2021.5 SE

Thanks @Melisa_D 

 

Issue rectified with latest update  2012.5.2

Didn't find your answer here?

Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post