Purchases In Tray Not Working - 14/01/2019

MervinD · January

Purchases In Tray not working. Pdfs cannot be added in the tray just keeps saying some documents cannot be added right now. Or sorry your documents aren't available right now.

Rochelle27 · January

Yes having the same problem. I have logged out, restarted and all the usual IT related troubleshooting to no avail.

JoanneL · January

Yes I have the same problem

MervinD · January

Yeah I have tried the same usual steps as well hopefully gets sorted soon

Sam6 · January

Same issue on the 4 MYOB companies currently running

EliDre · January

Yes having the same problem. It says my in tray is empty even though I'm sure it's not!

mcdlisa · January

same issue here

sal2107 · January

Good morning

Is anyone else having problems with the Capture App not being able to connect to their MYOB In tray? Error message says "We couldn't connect to your In Tray. Check your connection and try again".

Have checked connections and there's no problem (on WIFI). Have also closed down MYOB, restarted computer and signed out and in again of the Capture App on my phone. I'm about to close down and restart my phone to see if that does anything.

Is there anything else I can do? I have a ton of dockets to process today!

Thanks

sal2107 · January

Yes, me too - thought it was just the Capture App. Hope they fix it soon!

Mo11 · January

Hi, I'm always using the tray to save my invoices before i do the data entry However I'm facing a problem right now. Suddenly all my invoices are disappear from the tray and i'm trying to upload pdf files like always but it give that there is something went wrong.