RESOLVED: Blank/Missing Information on Emailed PDFs

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Experienced User
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Re: RESOLVED: Blank/Missing Information on Emailed PDFs

Thankyou Suja for your response.

 

We have just been sending our invoices via Outlook and have had no further issues. 

 

To be honest I dont think we will be changing this process as we find using Outlook we then get notified should a recipient not receive the invoice due to incorrect email address etc.  Sending via MYOB we dont get the 'bounce back' so we are unaware of a non-delivery of the invoice.

 

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Experienced User
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Re: RESOLVED: Blank/Missing Information on Emailed PDFs

@LDOG 

 

You do get notified if they aren't sent properly - if you go to Sent Emails in MYOB it will tell you there if the email was sent successfully or not.

 

Granted its a manual process though, you would hope that eventually it will be a pop up or some kind of notification to alert you, as it takes a chunk of time before the emails are even sent.

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Experienced User
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Re: RESOLVED: Blank/Missing Information on Emailed PDFs

Sunja,

Do you feel we should be paying full price for a product that does not proform as specified and causes more work?

And you just jacked the price up! what is the deal there?

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Contributing User
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Re: RESOLVED: Blank/Missing Information on Emailed PDFs

Hey Theresa,

 

I was part of this group back in October & November having issues with  blank or missing information on invoices and statements which was resolved.

However its happening AGAIN!!!!! and it is so frustrating please tell me there is a fix on the way.

 

Thanks

Gabby

Ozline Timbers

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Experienced User
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Re: RESOLVED: Blank/Missing Information on Emailed PDFs

Wow now MYOB delete my posts when they can not be bothered dealing with problems, good company.

 

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