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Send To Disk no longer selecting default form

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Steven_M
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Re: Sending Invoices to disk

Hi @Sconnolly 


As has been indicated, @Tracey_H  has passed on your feedback to the appropriate team in regards to this change to see what actions we can make in future updates to help mitigate this situation. At this time we don't have any further information we can supply to this situation. When we do have additional information we would be posting it for you.

Kind regards,
Steven

MYOB Community Support

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PaulS1
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Re: Sending Invoices to disk

has any further feedback been given over this issue. I am experincing this same issue, which does nothing but significantly waste time and add to a work load.

 

What is the point of a default setting if it doesnt default? If a user wants to be able to select something different then have a setting that allows either the default setting or  a manual selection to be selected by the customer

Remon
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Re: Sending Invoices to disk

I thought it's only happening for me.

 

This is frustrating! I'm making changes to 30 invoices, this is a waste of time!

chembro
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Re: Send To Disk no longer selecting default form

Hi MYOB Support

 

The work around proposed by Tracey H does not work and the change requiring the selecting of a form each time now means a huge loss of productivity across our business -  MYOB should be be proactive in advancing productivity, not the opposite.

 

This should be a relatively easy change.  Please advise when this change will be reverted or amended so both options are available.

Steven_M
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Re: Send To Disk no longer selecting default form

Hi @chembro 

 

Thanks for the feedback. Just testing the workaround that has been provided of ensuring that Setup>>Preferences>>Sales>>Automatically Send to Disk... is enabled and then recording a sales it does bypass the form selection i.e. you get right into the Save window to save that invoice. Would you mind expanding on why you don't think the workaround is not working and what is the exact process that you are using?

Kind regards,
Steven

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Sconnolly
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Re: Send To Disk no longer selecting default form

@Steven_M 

It's not a workaround. It only works when doing a NEW invoice.

When I have to go in to 30+ invoices, make changes to them and then re-save them to PDF this change is adding a lot of wasted time to my work day.

I'll ask again. Stop giving us a generic response that our "feedback has been passed on".

WHAT IS THE RESPONSE? What does your product design team have to say about this? It's been over a month now.

Steven_M
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Re: Send To Disk no longer selecting default form

Hi @Sconnolly 

 

As you have rightly indicated, this is a workaround for use when recording the invoice initially. If you are needing to send a previously recorded invoice to disk then you would be looking at utilising the browser interface which would pre-populate the form OR selecting the form through the Desktop application.

 

At this time, we don't have any further information in relation to potential changes to revert back that change or potential ways forward to deal with the different opinions on this topic.

Kind regards,
Steven

MYOB Community Support

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Sconnolly
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Re: Send To Disk no longer selecting default form

@Steven_M 

 

Absolutely ridiculous. You remove features and make the product more tedious and time consuming to use.


Not only that but cloud based Accountright is constantly laggy even on a 100/40 NBN connection.

 

 

Also love having your sales people ringing me once a week trying to upsell the higher version of Accountright to us. I've told them multiple times - why would I give you more money to return functionality. Why would I give you more money when the product I already pay 10 licenses for get's worse with every update.

ASH-807
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Re: Send To Disk no longer selecting default form

Hi

I have just spent quite a lot of time trying to configure MYOB save to disk default form setting, only to come here and find it is a feature that has been taken away. Not happy about this, please fix it ASAP

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