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Validation Exception error when saving recurring sales transactions

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Experienced Cover User RoxyAtButtery
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Validation Exception error when saving recurring sales transactions

Hi MYOB Community, We are receiving Validation Exception errors when trying to edit/save recurring sales transactions in our new Accountright Live file. Removing the "check for transactions unassigned to jobs" tick works. I found this temporary work-around in old MYOB Community discussions which is okay for the short term before we go live 1.7.2016 but we would like a permanent fix before then. How do we tell if it is a problem with our setup or if it is a problem with the MYOB validation procedures? Thanks in advance, Jason.
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MYOB Moderator Steven_M
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Re: Validation Exception error when saving recurring sales transactions

Hi @RoxyAtButtery

 

The error message Validation Exception when saving a recurring transaction is something that we have passed onto the team to investigate further. At this stage we don't have a direct time frame for when this particular issue will be rectified. However there is a workaround of unticking the Warn for Jobs on all transactions preference (as you have indicated).

The actual error is caused by the way in which the program validates the values of the sales transactions. When you save a recurring transaction the program validates all journal lines of the transaction. In the back end of the program freight is counted as journal line, even if no values are add to that. So if you have the preference to warn for jobs on transactions the back end of the program assumes that job values are needed to be added to the line in order to validate the transaction correctly.  So the workaround of temporarily disabling the warn for job codes allows for the transaction to be validated correctly and save.


Kind regards,
Steven

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Experienced Cover User Vandavic
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Re: Validation Exception error when saving recurring sales transactions

Hi Guys,

We have experieced the same problem.

Where do we find the box "check for transactions unassigned to jobs" to tick it.

Thanks

Vandavic

MYOB Moderator Steven_M
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Re: Validation Exception error when saving recurring sales transactions

Hi @Vandavic

 

The Warn if Jobs are note assigned to all transactions option is found in the Setup>>Preferences>>System tab.

 

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

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Experienced Cover User Vandavic
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Re: Validation Exception error when saving recurring sales transactions

Thanks Steven,

 

I checked through previous entries and managed to find it. The box was unticked but the order still could not be 'saved as recurring'?

Any further thoughts?

Thanks

Vandavic

MYOB Moderator Steven_M
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Re: Validation Exception error when saving recurring sales transactions

Hi @Vandavic

 

Can you record that particular transaction or do you get an error message?

Do you have a value in the freight section and also a tax code selected for the freight?

Kind regards,
Steven

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Experienced Cover User Vandavic
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Re: Validation Exception error when saving recurring sales transactions

Hi Steven,

No, we still cannot save the order as a recurring transaction and yes, we have a value in the freight section with a GST code. I deleted the freight but it still didn't save.

We have saved other orders as recurring transactions but for some reason this particular order does not want to go through??

Regards

Vandavic

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MYOB Staff Post Nadisha_M
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Re: Validation Exception error when saving recurring sales transactions

Hi @Vandavic

 

Please do provide us with a copy of the diagnostic log so that we can better assist. The diagnostic logs can be found in the following location:

 

C: \ Users \ <username> \ AppData \ Local \ MYOB \ AccountRight \ 20xx.x \ Diagnostics

 

where <username> refers to the user you sign into the computer as, and 20xx.x is your current AccountRight program version.

Kind regards,
Nadisha

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Experienced Cover User Vandavic
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Re: Validation Exception error when saving recurring sales transactions

Hi Nadisha

 

Log details attached. I have now come across another order which won't let me convert it into a bill which has built products involved. Would really appreciate your help to solve this glitch.

Thanks

Vandavic

Experienced Cover User Vandavic
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Re: Validation Exception error when saving recurring sales transactions

Hi Nadisha,

 

Any progress on this issue?

 

Regards

 

Vandavic

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