remove "online Payments" icons - or default to "no" tick in the box

RuthCO
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remove "online Payments" icons - or default to "no" tick in the box

We have just upgrade and now have the following icons showing on our invoices ... that is the Online payments icons - American Express, Visa, Mastercard & BPay - the default is that the box is ticked and every time we create an invoice we have to UNTICK the box...... I want the default to be an "UNTICKED" box .... how do I do this please?

 

Screenshot 2021-09-16 153404.png
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Komal_S
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Re: remove "online Payments" icons - or default to "no" tick in the box

Hi @RuthCO 


Can you please confirm the following:

 

1) Is this happening on the desktop application or when you open the file in the browser?

2) If you untick the box for Online payments, save an invoice with that box unticked and clear AccountRight cache, and then open the file again, is the box still ticked? 

 

If you have additional information on this as well, please let us know so we can raise this with the relevant teams and investigate further. 

Kind regards,
Komal

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RuthCO
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Re: remove "online Payments" icons - or default to "no" tick in the box

Hi Komal

 

Thanks for getting back to me Smiley Happy 

We use MYOB online as there are 5 users in the office.

I have cleared the cache but his has not rectified the problem.

We use recurring transactions a lot and I have created new recurring transactions and have saved the transactions "unticked" ... but when I click on the recurring transaction the box is ticked.

It is very very frustrating.......

Cheers Ruth 

AndrewStephen
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Re: remove "online Payments" icons - or default to "no" tick in the box

Hi @RuthCO 

This issue is an introduced BUG from yesterday's forced update to 2021.5.
There were two printing issues in the update yesterday 1) Couldn't print orders/quotes or packing lists and 2) Online Payment page printing with invoices. They only fixed the issue with the printing of orders/quotes,  MYOB has not indicated when they are going to fix this bug.

 

RuthCO
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Re: remove "online Payments" icons - or default to "no" tick in the box

Thanks for the info Andrew ... much appreciated...

This is not the first time MYOB have done this with forced upgrades ... force an upgrade with BUGS!!!..... why are these things not checked, double checked and triple checked before releasing FORCED upgrades... More to the point - Why FORCED upgrades? Surely as clients we have a say in if/when we upgrade?? 

We have spent hours trying to sort this out and wasted a stack of paper because our invoices were printed before we realised there was a problem... 

OOOOooooooo ...... NOT AT ALL HAPPY Smiley Sad Smiley Sad Smiley Sad .... especially today our busiest day of the week.

RuthCO
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Re: remove "online Payments" icons - or default to "no" tick in the box

Hi Komal,

 

My problem is not "deactivating my online payments" ...

 

My problem is that EVERYTIME I (or other staff) create an invoice we have to "UNTICK" the  box in the "Sales - New Service" window ...

 

We have tried to save our invoices as "recurring transactions" with the box "unticked" ... BUT when we choice to use the recurring transaction it comes up with the box "ticked" again ...... so it's not saving this option when creating the recurring transaction....

 

We never had this issue before the update. Smiley Sad Smiley Sad Smiley Sad 

Komal_S
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Re: remove "online Payments" icons - or default to "no" tick in the box

Hi @RuthCO 

 

For this issue, we will have to do further investigation  and would appreciate if you can send me the following details by Private Message:

 

  • Your serial number
  • Company file name
  • If you're happy for our team to permanently disable online payments for your account on our end?  ( This is to test if the recurring invoices are then getting saved without the Online payments option ticked)

Kind regards,
Komal

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Shazs
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Re: remove "online Payments" icons - or default to "no" tick in the box

Hi

We are having the exact same problem as Ruth, we have to manually untick the box so that the 2nd page isnt added automatically to our invoice. 

I have deactivated online payments - it is showing as disabled.... But when we create an invoice or process a recurring invoice if we arent manually unticking the "Online Payment" section up the top middle of the screen next to Inoive No., Date, Customer PO No. MYOB is generating a 2nd page to our invoice type showing Bpay # and Ref # blank and also the MC, VISA, AMEX logos. 

Surely we do not have to manually untick this box with every invoice????

 

Help would be greatly appreciated.

Regards 

Online Payments.JPG
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Re: remove "online Payments" icons - or default to "no" tick in the box

HI

I have the same problem we do not want the online payments option it doesn't work for us can you please advise how we can disable it permanently 

Richard 

Komal_S
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Re: remove "online Payments" icons - or default to "no" tick in the box

Hi @Shazs , @RFP 


This issue will be permanently fixed in the next release. In the meanwhile, if you're getting Online payments ticked despite the service being disabled, please send me your serial number and company file name by Private Message so I can de-register the service from our end. 

Kind regards,
Komal

MYOB Community Support

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