remove "online Payments" icons - or default to "no" tick in the box

[AndrewStephen]

Hi @Komal_S 

By you de-registering the service at your end does it also stop the 2nd-page printing or does it just stop Online Payments from being ticked on the Invoice Screen?

[Shazs]

It appears to have removed the pay online option, but page 2 still prints with the VISA, MC and American Express logos and BPay blank info. We have always left the box ticked after we disabled service but since the update if I leave the box ticked it keeps printing the 2nd page that we dont want. 

[Komal_S]

Hi @Shazs , @AndrewStephen 

The AccountRight 2021.5.2 version has been made available and does include a remedy for the extra page printing problem. PC Edition users should receive an in-product prompt to install this new version upon opening.

[Tanialmm]

I am having the same problem now after the 2021.6 update on Friday.

I am not able to untick the option permanently and also clients are not able to download their invoices unless they are sent as an attachment. 

This is all I get when I try to go into the option for online payments (because I DON'T want this option on my invoices) - see attachments.

Tania

[Komal_S]

Hi @Tanialmm 

The issue with Online payments being ticked was resolved in 2021.6, however, there was a minor issue where the users were presented with the above error message while trying to access the Online payments. Can you please log out of the file, log back in and confirm if the box still comes up as ticked?

If yes, untick it, save the invoice and check if the box is unticked in the subsequent invoices. If not, send me your serial number by Private Message so we can investigate this further.