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I have a client who use to use Essentials and no longer subscribes and I need to look at trasactions off the profit and loss for a previous financial year.
Is there a read only option for me to access their old file?
Thanks for your help
Once an MYOB Essentials subscription is cancelled that MYOB Essentials Business does go into a grace period where the company file is only read-only mode. This is designed to ensure that clients can go through and download any records/reports that they might wish to have a copy of before the data is possibly destroyed.
You mentioned that the MYOB Essentials subscription has expired, I would be looking into when it was cancelled. If that is after the grace period (typically 90 days) that data may not be able to be retained and I would be reviewing the client's own records to see if that information was retained at the time of cancelling.