AccountRight pay super verification code

Contributing Partner LeighDay
10 Posts
Contributing Partner
Australia
LeighDay
Contributing Partner

10Posts

1Kudos

0Solutions

AccountRight pay super verification code

I have received the MYOB 1c deposit and entered 6 digit code into AccountRight.  The error message "sorry we cannot verify your bank account at the moment" has been going on for almost 3 weeks.  I contacted tech support and was told there was a problem with the super portal & it would be fixed by the end of that day - that was a week ago & still receiving error message

1 REPLY
MYOB Moderator Steven_M
22,977 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

22977Posts

2609Kudos

3279Solutions

Re: AccountRight pay super verification code

Hi @LeighDay

 

Sorry to hear that you are having trouble with registering for Pay Superannuation and verifying that bank account.


There is a large number of reasons as to why that particular message would appear when you attempting to the verify that account. For specific cases, I would recommend checking with our phone-based Pay Super team on 1300 555 931 Option 2 who will be able further investigate that situation in more detail.


Kind Regards,
Steven
MYOB Client Support
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