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Superannuation auth code not sent - now amounts disappeared?

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Contributing Cover User Scratch475
12 Posts
Contributing Cover User
Australia
Scratch475
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Superannuation auth code not sent - now amounts disappeared?

Hi,

I've just finished our payrun and went to "Get Authorisation code" (as per normal) - but no code arrived via SMS.

So I resent for a new code... still no SMS.

Closed out of MYOB and logged back in to see if it would reset and tried above procedure again - however, now in the Pay Super report - when you put in the correct date: 16/5 to 16/5 (as per normal) there are NO figures showing so I cannot even "ask" for the Auth code???

How do I get the figures showing back on the "Pay Superannuation" report, so I can request the authorisation code and finalise this payment?

We pay our super weekly and have never had this problem before??

4 REPLIES
Contributing Cover User Scratch475
12 Posts
Contributing Cover User
Australia
Scratch475
Contributing Cover User

12Posts

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0Solutions

Re: Superannuation auth code not sent - now amounts disappeared?

I have gone back in to the Manage Payments and selected the transaction (pending authorisation) and tried for another SMS auth code... There must be a glitch as it is still not working Smiley Sad

 

Can MYOB please let me know when this problem will be fixed?

 

Thanks.

MYOB Moderator Steven_M
26,705 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

26705Posts

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Accepted Solution Solved Solution

Re: Superannuation auth code not sent - now amounts disappeared?

Hi @Scratch475

 

We are aware of a delay that is affecting clients receiving SMS codes to make changes to Pay Super and authorising payments. This is something that our team are investigating. At this stage, we do recommend trying again at a later time to receive that code.

Sorry for any inconvenience and thank you for your patience 


Kind Regards,
Steven
MYOB Client Support
Contributing Cover User Scratch475
12 Posts
Contributing Cover User
Australia
Scratch475
Contributing Cover User

12Posts

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0Solutions

Re: Superannuation auth code not sent - now amounts disappeared?

Hi Steven,

I just received a code literally as your message came through - so entered it into MYOB.

 

Now have a delightful "It looks like you're not authorised - please get someone who is" message!

I will wait until after lunch and try again before I start rocking in the corner!!!

MYOB Moderator Steven_M
26,705 Posts
MYOB Moderator
New Zealand
Steven_M
MYOB Moderator

26705Posts

3102Kudos

3917Solutions

Re: Superannuation auth code not sent - now amounts disappeared?

Hi @Scratch475


We have resolved the delay situation relating to SMS being sent to clients for Pay Super authorisations. Do let us know if you require any further assistance with process your superannuation.


Kind Regards,
Steven
MYOB Client Support
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