Superannuation not calculating correctly in AccountRight 2020.2

[Steven_M]

Hi all

With our recent release of AccountRight 2020.2 we've identified an error when calculating the payroll expenses. This includes superannuation guarantee (SG) calculations.

What is occurring:
When processing a pay for employees the superannuation calculation (or other expense-based categories i.e. WorkCover) is using the pay month and also the previous years’ pay month in the calculation. For example, you are processing a pay for June 2020 it is factoring in June 2019 and June 2020 calculations in the pays.

This situation will likely impact clients that have employees who have not reached the threshold of superannuation ($450) paid in the previous payroll year's pay month.

How to identify that you are impacted?
The superannuation component listed on the Pay Employee for your employee’s pay will be more than 9.5 % of the total gross wages for the current pay month.

Example: Mary Jones received $400 in June 2019. This amount is under the $450 threshold and therefore no Superannuation Guarantee was paid. Mary Jones received $600 in June 2020 (payrun processed using AccountRight 2020.2). Superannuation Guarantee is being calculated based on the combined values of June 2019 & June 2020.

Gross wages = $1000 ($400 + $600)
Existing Superannuation expense = $0
SG calculation = $1000 x 9.5% = $95. - value record in AccountRight 2020.2
Correct calculation $600 x 9.5% = $57 - value that should have been recorded in AccountRight 2020.2

What action do I need to take?
We are currently working on a patch to be delivered to clients as soon as possible. In the meantime, you can manually adjust on a per pay per employee basis.

Already posted a pay since installing AccountRight 2020.2 - don’t worry superannuation is calculated on a month by month basis so future pays will correctly adjust the superannuation in the future once the patch has been installed.

We’ll keep you updated on the patch process and ongoing developments with regards to this situation via this Post. You can receive email updates using the Subscribe button (top right).  If you do have any enquires relating to this issue don’t hesitate to start a new post.

[Suja_P]

Hi everyone,

A new update, AR 2020.2.2 (full installer), with fixes to several issues in AccountRight 2020.2, including an issue with Super and Expense calculations, is now available from my.MYOB.

We will shortly release a patch update for those already on a previous version of AR 2020.2. The patch will be automatically sent to all users on the latest version. We strongly encourage all users to install the patch.

[Steven_M]

Hi Everyone 

The patch for AccountRight 2020.2 (AccountRight 2020.2.2) that corrects an error with the Superannuation and Expense calculations has been made available. 

Getting the patch:

Clients will receive in-product messaging to install that update. Should you require a direct installer for the AccountRight 2020.2.2 it can be downloaded here. If you are using the Server Edition of the software, you can download the new version to complete a reinstall via your my.MYOB account.

The latest version information is below. You can check what version you are using via Help>>>About AccountRight.

Ensuring your superannuation is correct for the month

Following on from patch, below is a guide to ensure that your superannuation calculations are correct for the month. 

Superannuation is calculated on a month by month basis. For the majority of clients, the provided superannuation amount in your next pay may be a slight increase from your previous pays in the month. This is due to the fact the system is auto-adjusting the amount of that pay to calculate superannuation for the full calendar month. 

 
The full calculation on that is occurring and how to check that auto-adjustment is correct is below: 
 

1. Navigate to Card File>>Cards Lists>>Employee 
2. Choose the arrow next employee’s name 
3. Navigate to the Payroll Details tab 
4. Choose Pay History (LEFT-hand side) 
5. Select Show Pay History for the month of that pay 
6. Total the Gross wages of that employee. Note: Some categories may be exempt from being included in that Gross wages calculation. 
7. Multiply that number by 9.5% to give the required superannuation 
8. If the value is different listed superannuation amount listed – the difference is the auto-adjustment amount. 

Alternatively, rather than looking at the pay history record for a single employee, the Payroll Register [Detail] report (Reports>>Payroll>>Employees>>Payroll Register [Detail]) can be run to showcase multiple employee records for the calendar month. 

The below pay’s superannuation amount is more than the 9.5% of Gross wages, you expect to see $95.00 as 9.5% of $1000.00 is that amount: 

 

As we look closely at the Pay History of that employee they have had only had $90.00 superannuation calculated on a gross amount of $1000 (or only 9%).   

If we calculate that difference amount between the required superannuation amount (1000 x 9.5% = 95.00) and what has already been calculated for the month $90.00 for superannuation we arrive at a difference of $5.00. This $5.00 being the auto-adjustment amount which is increased in the next pay for the employee within that calendar month i.e. $95 + $5 = $1000 

There may be cases where the employee is not being paid again the calendar month, to ensure that you are correctly processing the superannuation amount for them do a complete a $0.00 pay run for that employee. 

Our Help Article: Checking and Adjusting superannuation has more information on the calculation of superannuation and how to adjust it to ensure that you are correctly calculating the appropriate superannuation amounts for your employees   

If you do have any enquires relating to this issue don’t hesitate to start a new post. 

[Steven_M]

Hi Everyone

Following on from the recent AccountRight 2020.2.2 patch release, our team have identified a list of online company files that have potentially been impacted by this situation. Those clients will receive an email communication to indicate that they may have potentially been impacted and to review that superannuation.

For those clients with offline company files, the following tool can be run to identify you are impacted. The tool has been attached to this post but instructions are provided below:

1. Take a backup of the company file – File>>Backup
2. Once that backup has been completed, close AccountRight
3. Download the Payroll Utility tool (see below)
4. That tool is a zip file, you will need to extract the files inside. Typically, this will be done by right-clicking on the download zip file and selecting Extract All
5. When that file has been extracted, select to run the Payroll Utility.exe
   
   
   
6. Select to Check company file
7. Navigate the Open Window to your company file – Help Article: Manage Libraries will be able to assist finding that file location
8. Select Open and allow the tool to run.