Unable to process Payroll for July 2021

LKinghan
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Unable to process Payroll for July 2021

When I click "record" on the "You are about to record x pays" screen, the next screen I get is...
3 Process Payments - but everything is zero's
Cheques Recorded: 0 Amount: $0.00
Electronic Payments Recorded: 0 Amount: $0.00
Cash Payments Recorded: 0 Amount: $0.00

 

I really need to process 300 plus payroll tonight.   Hoping you have a solution

95 REPLIES 95
Tyson1979
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Re: Unable to process payroll for 1 July 2021

I am having a similar issue.
When I click "record" on the "You are about to record x pays" screen, the next screen I get is...
3 Process Payments - but everything is zero's
Cheques Recorded: 0 Amount: $0.00
Electronic Payments Recorded: 0 Amount: $0.00
Cash Payments Recorded: 0 Amount: $0.00

this happened last year as well - I was truly hoping it would not happen again. But here we are...

Please help...

 

Thanks 

JenCaldwell
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Re: Unable to process payroll for 1 July 2021

I am having the same issue.
When I click "record" on the "You are about to record x pays" screen, the next screen I get is...
3 Process Payments - but everything is zero's
Cheques Recorded: 0 Amount: $0.00
Electronic Payments Recorded: 0 Amount: $0.00
Cash Payments Recorded: 0 Amount: $0.00

 

Thanks

Jen

Rex
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Re: Unable to process payroll for 1 July 2021

I am having the same issue and I have 78 employees to pay!

 

I am having the same issue.
When I click "record" on the "You are about to record x pays" screen, the next screen I get is...
3 Process Payments - but everything is zero's
Cheques Recorded: 0 Amount: $0.00
Electronic Payments Recorded: 0 Amount: $0.00
Cash Payments Recorded: 0 Amount: $0.00

Regards,
Rex
Steven_M
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Re: Unable to process Payroll for July 2021

Hi Everyone

 

We do have a script that we can arrange that has aided users in the past with this situation. So we can arrange for that script to be run getting the following information would be required:

 

  • Where the company file is stored i.e. online or local
  • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
  • What is the company file ID - Help>>About AccountRight
  • Indication of the payment date of the transaction that was recorded

@LKinghan  @JenCaldwell  @Tyson1979 @Rex 

Kind regards,
Steven

MYOB Community Support

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JenCaldwell
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Re: Unable to process Payroll for July 2021

We have an online file

Last 4 digits are 8340

Company File ID: 1

Payment date 1/7/2021

Steven_M
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Re: Unable to process Payroll for July 2021

Hi @JenCaldwell 

 

Thank you for confirming that information


I've run that necessary script over the company file for you. Do close down and reopen the company file. Step 3: Process Payments will correctly show that pay information when processing those pays.

 

Do let us know how you get on and if you require further assistance.

Kind regards,
Steven

MYOB Community Support

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Tyson1979
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Re: Unable to process Payroll for July 2021

  • online
  • 9721
  • 1
  • 01/07/2021
Steven_M
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Re: Unable to process Payroll for July 2021

Hi @Tyson1979 

 

All run for you. Do ensure that you close down and reopen the file prior to processing your next set of pays.

Kind regards,
Steven

MYOB Community Support

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LKinghan
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Re: Unable to process Payroll for July 2021

Good afternoon Steven,

 

Online File 2021.3.24.4119

ID:  9

SERIAL: xx 8002

01/07/2021 and 02/07/2021

 

@Steven_M thank you for your help

 

Lynne

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