Unable to process Payroll for July 2021

Steven_M
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Re: Unable to process Payroll for July 2021

Hi @LKinghan 

 

Thanks for confirming that information

I've arranged for that script to be run for you. You should be good to go now.

Let us know if you are still encountering that situation.

Kind regards,
Steven

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Tyson1979
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Re: Unable to process Payroll for July 2021

Hello.

 

It didn't work.

I closed down, making sure no other users were in the file

I need to process pays as per below:

Pay period start: 24/06/2021 Pay period end: 30/06/2021

Payment Date: 1/07/2021

 

I have attempted to process the pay run through "Open in web browser" with no luck - it has given me the following error.

 

An unrecognised error occurred - unknown error code. Please try again. If the error persists, get in touch with us. Request ID: 3337f507-1119-4ab0-9612-afa58269a8a7.

 

I have manually paid my staff, but obviously, I need to process this pay run.

 

 

CCL2
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Re: Unable to process Payroll for July 2021

I have the same problem. 

 

- Online

- 0073

- 2

- 1.7.2021

 

Can I please have this fixed asap!

 

Thanks

Steven_M
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Re: Unable to process Payroll for July 2021

Hi @CCL2 

 

I've arranged for the necessary script to be run over the company file for you. You should be good with that process now going forward.

 

@Tyson1979  I've re-run the script over that file for you now. If you are still encountering that situation can you confirm that the last four digits of that serial number are 9721 and the company file ID is 1(Help>>About AccountRight). Should that information be the case, do ensure that you have Microsoft .NET Framework 4.7.2 or higher installed on that computer.

Kind regards,
Steven

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Tyson1979
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Re: Unable to process Payroll for July 2021

serial number is 9721

Framework version is 4.8.3752.0

 

Still not working

MeganHall
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Re: Unable to process Payroll for July 2021

I have the same problem

 

Online 

8209

5

05/07/2021

Steven_M
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Re: Unable to process Payroll for July 2021

Hi @MeganHall 


I've arranged for that script to be run can you try that process again.

 

@Tyson1979 We've run an additional script that should aid in that process. If you are still encountering the situation getting a copy of the diagnostic file would be ideal.

Kind regards,
Steven

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Imperial
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Re: Unable to process Payroll for July 2021

I am having the same problem:

 

  • Online File
  • 5204
  • What is the company file ID -  14
  • 1st July 2021
Steven_M
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Re: Unable to process Payroll for July 2021

Hi @Imperial 


Can you try that process now? I've run the necessary scripts over the company file for you.

 

Let us know if you require further assistance.

Kind regards,
Steven

MYOB Community Support

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Imperial
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Re: Unable to process Payroll for July 2021

Perfect. Thank you so much.

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