Unable to process Payroll for July 2021

[yenuallowah]

Same thing is happening here on the phone to MYOB now for over an hr

[JKParmar]

Hi Steve,

I am also unable to process our first pay of July 2021. 

Please see below Error:

Code:
System.ArgumentException

Message:
An item with the same key has already been added.

After process payroll screen, when I enter Pay Period and Payment Date and click next, the above error comes up

Thanks 

JK

[Steven_M]

Hi @yenuallowah 

Happy to arrange for the same script that has worked for others to be run over your company file if you would like. We would need for you to confirm the following information:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight
• Indication of the payment date of the transaction that was recorded

[Steven_M]

Hi @JKParmar 

That is a separate situation and I would recommend Unable to process pays in the new payroll year for more information on that particular situation.

This particular thread is aimed at users that have prepared and processed their pays, however, upon the Process Pays window are encountering the payment methods should $0.00.

[yenuallowah]

Hi |steven,

Our file is online 

SN 3804

Company ID - 1

have processed payroll 2 times now 

6/7/2021 - 21.06.2021 - 04.07.2021

05/07/2021 - 21.06.2021 - 04.07.21 - with a MYOB Rep on the phone (i am still currently on hold when it did the same thing)

have re done it and have saved the file 

thanks 

Liz

[Cyan2]

Hi There,

I am having the same issue as above.

Company file: Online

Serial: 4082

company ID: 05/07/21

payment date 05/07/21

I tried multiple times to process the same pay. will this be able to be cleared or will I have to reverse.

[ShazJam78]

Same problem here, would be great if I could have the script run aswell please. 

No payroll Processing for this company file.  Have tried numerous fixes for this issue. 

AccountRight Plus AU 2021.3.0

- Online

Serial Number Last 4 Digits- 4390

Company File No - 1

Payroll Processing Date -06.07.2021

[Steven_M]

Hi @yenuallowah 

I understand you have since spoken with our phone-based team who appear to have arranged for the scripts to be run. However, do let us know if you are still requiring assistance with that

@ShazJam78  @Cyan2 You should be good to go now. I've arranged for the necessary scripts to be run for you.

[Ulla1]

Online

7281

2

6/7/21

[Steven_M]

Hi @Ulla1 

I've arranged for that script to be run for you. This should allow you to process those pays as per normal.

To other users that may be impacted, this thread is is aimed at users that have prepared and processed their pays, however, upon the Process Pays window are encountering the payment methods should $0.00. We do require the following information:

• Where the company file is stored i.e. online or local
• What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
• What is the company file ID - Help>>About AccountRight
• Indication of the payment date of the transaction that was recorded

If you are encountering a Something has gone wrong message when attempting to process your pay in the new payroll year we do recommend checking out: Unable to process pays in the new payroll year.