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July 2021
July 2021
Same thing is happening here on the phone to MYOB now for over an hr
July 2021
July 2021
Hi Steve,
I am also unable to process our first pay of July 2021.
Please see below Error:
Code:
System.ArgumentException
Message:
An item with the same key has already been added.
After process payroll screen, when I enter Pay Period and Payment Date and click next, the above error comes up
Thanks
JK
July 2021
July 2021
Hi @yenuallowah
Happy to arrange for the same script that has worked for others to be run over your company file if you would like. We would need for you to confirm the following information:
July 2021
July 2021
Hi @JKParmar
That is a separate situation and I would recommend Unable to process pays in the new payroll year for more information on that particular situation.
This particular thread is aimed at users that have prepared and processed their pays, however, upon the Process Pays window are encountering the payment methods should $0.00.
July 2021
July 2021
Hi |steven,
Our file is online
SN 3804
Company ID - 1
have processed payroll 2 times now
6/7/2021 - 21.06.2021 - 04.07.2021
05/07/2021 - 21.06.2021 - 04.07.21 - with a MYOB Rep on the phone (i am still currently on hold when it did the same thing)
have re done it and have saved the file
thanks
Liz
July 2021
July 2021
Hi There,
I am having the same issue as above.
Company file: Online
Serial: 4082
company ID: 05/07/21
payment date 05/07/21
I tried multiple times to process the same pay. will this be able to be cleared or will I have to reverse.
July 2021
July 2021
Same problem here, would be great if I could have the script run aswell please.
No payroll Processing for this company file. Have tried numerous fixes for this issue.
AccountRight Plus AU 2021.3.0
- Online
Serial Number Last 4 Digits- 4390
Company File No - 1
Payroll Processing Date -06.07.2021
July 2021
July 2021
Hi @yenuallowah
I understand you have since spoken with our phone-based team who appear to have arranged for the scripts to be run. However, do let us know if you are still requiring assistance with that
@ShazJam78 @Cyan2 You should be good to go now. I've arranged for the necessary scripts to be run for you.
July 2021
July 2021
Online
7281
2
6/7/21
July 2021
July 2021
Hi @Ulla1
I've arranged for that script to be run for you. This should allow you to process those pays as per normal.
To other users that may be impacted, this thread is is aimed at users that have prepared and processed their pays, however, upon the Process Pays window are encountering the payment methods should $0.00. We do require the following information:
If you are encountering a Something has gone wrong message when attempting to process your pay in the new payroll year we do recommend checking out: Unable to process pays in the new payroll year.
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