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I am a student after some information on the following to help me with my course
Service Level Agreement - Upgrade to Cloud-Based Services
What is required by the business (AA)
What is required of the provider
Can you please help me?
Sounds like you're looking for information on Service Level Agreements in general to help with the course you're signed up to, this might not be the best forum to help with that as this is mostly dedicated for support on using MYOB software.
I hope this helps.