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MYOB AE Live - staff authorisation

Partner AndersonCA
76 Posts
Partner
Australia
AndersonCA
Partner

76Posts

2Kudos

1Solutions

MYOB AE Live - staff authorisation

We are an Accounting practice and a team member is getting an error message when trying to log into MYOB AE Live (Forbidden Access).

 

Can you please advise how to correct this to enable access to online features and portals etc..

 

Thanks

 

Diane

1 REPLY 1
MYOB Staff Post James_R
7 Posts
MYOB Staff Post
James_R
MYOB Staff Post

7Posts

1Kudos

1Solutions

Re: MYOB AE Live - staff authorisation

Hi Diane, 

 

After speaking to a colleague of yours it appears the issue has been resolved. 

 

Normally for an error like this we would try removing the email attached to the employee inside AE, and then add the email back in. Contacts>Employees>(Employee)>Edit my.MYOB details

After logging out then back into AE this should resolve the error. 

 

Alternatvely it could be firewall settings on the workstation that is trying to access the AE Live. Some instructions to check this are located here: KB0017822 - Checking my ‏Firewall settings for OnTheGo

 

If you have any more questions please feel free to reply to this message


Kind Regards,

James
Practice Support Analyst
Practice Solutions
MYOB Australia Pty Ltd
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