MYOB AO Client Ledger locked

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Luisa_C
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Cover User
Luisa_C
Cover User

1Posts

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MYOB AO Client Ledger locked

Our internet went down whilst I was in the middle of a journal in Client Accounting.

When it connected again I got a message saying that there was a problem connecting to the client's ledger.  I clicked on the refresh and got the below message:

" Fail to call RefreshForm of Trial Balance plugIn. Reasons: Gateway Timeout"

 

I exited AO and logged back in to Client Accounting then I tried to access the Trial Balance for that client and its now saying that it’s locked by me. How do I unlock the client ledger?

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MYOB Staff Post Stephanie_Y
37 Posts
MYOB Staff Post
Australia
Stephanie_Y
MYOB Staff Post

37Posts

5Kudos

3Solutions

Re: MYOB AO Client Ledger locked

Hi @Luisa_C 

 

Welcome to MYOB Community Forum and thank you for posting.

 

Try exiting the software for at least 5 minutes, this should then automatically clear the lock.

 

If the issue persists we can clear the lock from the database, in which we will require server access.

 

If this is the case please call support on 1300 555 666 (AU) or 0800 94 96 98 (NZ) and quote KB 36163.


Kind Regards,

Stephanie
Client Services Analyst - Practice Solutions
MYOB Australia Pty Ltd
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