Portal - Signed Documents not being pulled back into Document Manager

This thread is now closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
MBRC45
4 Posts
User
MBRC45

4Posts

1Kudos

0Solutions

Portal - Signed Documents not being pulled back into Document Manager

Hi

 

We have completed a clients signed task and the documents are not coming back into Document Manager.

 

We had this issue previously, it had something to do with a server service not starting.

 

Thanks

1 REPLY 1
MYOB Staff Post kyla
25 Posts
MYOB Staff Post
kyla
MYOB Staff Post

25Posts

4Kudos

6Solutions

Re: Portal - Signed Documents not being pulled back into Document Manager

Hi @MBRC45

 

Thanks for the post.

 

I've included the link to KB 38820 - Approved and published documents in MYOB Portal are not displaying the green tick in Document Manager below which steps through restarting the services for the Portal & Document Manager.  These steps should resolve the issue for you. Smiley Happy

 

http://help.myob.com/wiki/x/dwR3AQ

 

Please contact support on 1300 555 666 and select option 2 2 2 5 if you require further assistance after following the article.

 


cheers,

Kym
Practice Solutions Client Services Analyst
MYOB Australia Pty Ltd
Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post