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MYOB keeps closing when I open an updated file (AccountRight 2021.1)

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KashewNutt
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MYOB keeps closing when I open an updated file (AccountRight 2021.1)

I was having an issue with my AccountRight 2020.3 not allowing me to open files, I was able to find help with that, in which it told me to update to the newest version AccountRight 2021.1 so I did just that. I had to upgrade some files to get them to open, but now I am having an issue with one file, in which once I upgraded it, it now won't open at all, when I try to open it, it crashes the program completely. I have tried numerous times to get it to open and same thing happens every time. I also tried to install the older version again and it was having to same error that lead me to update in the first place. 

I don't know if it is an issue with my software, or an issue with the file, it is a student file so I don't know if that has anything to do with it.

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Melisa_D
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MYOB Moderator
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Re: MYOB keeps closing when I open an updated file (AccountRight 2021.1)

Hi @KashewNutt

 

Thank you for your post. I'm happy to take a look into this for you, can you please attempt to open the file again, if the program crashes can you retrieve the diagnostic log of the file so I can investigate. 

Cheers,
Melisa

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