Close a Financial Year

This thread is now closed to new comments.
Some of the links provided in this thread may no longer be available or relevant.
If you have a question please start a new post.
Highlighted
Contributing Cover User ProduceCartons
9 Posts
Contributing Cover User
Australia
ProduceCartons
Contributing Cover User

9Posts

1Kudos

0Solutions

Solved: Go to Solution

Close a Financial Year

Hi, I am having trouble rolling over to the new financial year. The error message is as follows : "An application operation has timed out. Would you like to retry the operation?"

I have tried to do it a number of times, always when noone else is signed in.

I have been able to do it for a smaller company we have in a separate file so thought maybe the file was too big.

 

Thanks

April Sweet

 

 

5 REPLIES 5
MYOB Product Team Haydes
2,000 Posts
MYOB Product Team
Australia
Haydes
MYOB Product Team

6163Posts

1000Kudos

877Solutions

Re: Close a Financial Year

Hi @ProduceCartons

 

Out of curiosity, does this happen straight away or after say a minute or 2?

 

If this happens straight away, I've seen this be thrown when external software interrupted the operation which can be solved by either setting the exclusions in the software or temporarily disabling these to see if these were the problem. You can set the exclusions by using this support note: Speed and performance tips

 

Let me know how you go.



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
Contributing Cover User ProduceCartons
9 Posts
Contributing Cover User
Australia
ProduceCartons
Contributing Cover User

9Posts

1Kudos

0Solutions

Re: Close a Financial Year

It happens after 3-4 minutes. 

MYOB Product Team Haydes
2,000 Posts
MYOB Product Team
Australia
Haydes
MYOB Product Team

6163Posts

1000Kudos

877Solutions

Accepted Solution Solved

Re: Close a Financial Year

Thanks for that, sounds like it's having a hard time completing the operation then. Something that can help is extending the Timeout period in AccountRight. I have sent you a Private Message with these instructions, you can check your Private Messages by clicking onto your Avatar in the top right and clicking the envelope.

 

Alternatively, you could also check out the company file to work offline so it's a bit faster and then check back in once the changes are made. See: Work offline (checking out and checking in)



Cheers,

Hayden (Ex-Moderator)
MYOB Product Team
Contributing Cover User ProduceCartons
9 Posts
Contributing Cover User
Australia
ProduceCartons
Contributing Cover User

9Posts

1Kudos

0Solutions

Re: Close a Financial Year

Thanks Hayden, 

 

I will try doing it offline first. Will keep you posted.

Contributing Cover User ProduceCartons
9 Posts
Contributing Cover User
Australia
ProduceCartons
Contributing Cover User

9Posts

1Kudos

0Solutions

Re: Close a Financial Year

It worked after I checked out.

 

Thanks for your help Hayden, much appreciated.

Didn't find your answer here?
Try using advanced search to find a post more easily Advanced Search
or
Get the conversation started and make a new post Start a Post