AccountEdge Pro and Network Edition Oct Tax Table Release

[Amy_BL]

I downloaded the upgrade and it installed automatically - I lost all of my custom forms. 

[JoJoJoe]

Thanks Amy. Could I ask if you use Pro or Network edition?

Thanks.

(I hope you can migrate your custom forms over.)

[Amy_BL]

Pro. No, I'm still unable to migrate forms. 

[Amy_BL]

I spent an hour on live chat this morning and now I've been on hold to the tech department for 46 minutes. Is there someone who knows how to manually migrate across custom forms?

[Amy_BL]

Yes, same problem here - the installer didn't appear and just installed automatically. Caused me no end of problems!

[Bukuart123]

Hi there,

If you access your Documents Folder there should be your folders you have been using for your AccountEdge documents and then inside the last one you were using there should be another folder called Custom Forms.  You can copy and paste or drag these forms into the new AccountEdge folder, into the Custom Forms folder there.  

Hope that helps, this is how I have done it in the past.

[jkbrewer]

Its says the file chosen does not need to be upgraded.  

Therefore I cannot install that version.

Anyone know what to do, as I can't download the new tax tables without being able to update?

[JoJoJoe]

Hi jkbrewer,

My company file also said it didn't need to be upgraded.

So I just installed the new application software, opened the exisitng file in that, and then I could upload the new tax tables.

(In answer to my own previous post, it looked like the FileConnect files hadn't changed version. So I just manually saved the new AccountEdge app version to the appropriate folder, after renaming the old version.)