Domain Name Renewal

5pages
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Domain Name Renewal

I paid my renewal on the 1st June 2019. Atlas is still saying that the renewal is pending. I also emailed you last weeek with a copy of the Bank Receipt. I have had no reply to that email even though i requested one. Can you please correct this error.

 

Thank you,

 

Peter

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MYOB Moderator Neil_M
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Re: Domain Name Renewal

Hi @5pages 

 

If you are emailing with regards to anything relating to your MYOB Atlas site, please ensure your emailing our Atlas support team on atlas@myob.com. Other email addresses do not support MYOB Atlas and as such may not be actioned. I’ve checked with our team and I’m not able to see any emails from you in that inbox.

 

That said, I’ve raised a ticket with the back end team to get that domain renewed for you.

Regards,
Neil

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing User mannings
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Re: Domain Name Renewal

We are having exactly the same problem- it’s frustrating 

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MYOB Moderator Neil_M
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Re: Domain Name Renewal

Hi @mannings 

 

From what I can see on your account, the domain name has been renewed as shown by the updated expiration date under Site Settings >> My Domain Names

Regards,
Neil

MYOB Community Support

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Experienced User Jo-de
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Re: Domain Name Renewal

Yes same thing was happening to me. Just ignore the email if you've already paid, it's junk and not even actually from official MYOB.

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