Linking Domain Name - Failure

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Experienced Cover User Amills
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Linking Domain Name - Failure

HI

I am having trouble Linking a Domain Name. once I have entered the Domain Name all I get is the thinking icon and nothing happens - I can not go through to the next step...Help please

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MYOB Moderator CloverQ
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Re: Linking Domain Name - Failure

Hi @Amills,

 

It is odd that nothing happens after you've entered the domain name to link it. If you clear the browser cache, or try a different browser such as Google Chrome, does it make any difference?

 

If the problem persists, could you please let us know the default domain of your Atlas website, and the domain you are trying to link?

Cheers,
Clover

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Experienced Cover User Amills
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Amills
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Re: Linking Domain Name - Failure

I'll give another browser a go.

Experienced Cover User Amills
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Amills
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Re: Linking Domain Name - Failure

I've just tried Goodle chrome and the same thing is happening.

I remember the same thing happening when I set up my website, I can't remember how it got fixed - I might have called someone up in the end....

Experienced Cover User Amills
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Re: Linking Domain Name - Failure

www.westcoastswimwear.com.au is my main domain name

the one I want to link is

west-coast-swimwear.myshopify.com

MYOB Moderator CloverQ
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Accepted Solution Solved

Re: Linking Domain Name - Failure

Hi @Amills

 

Thank you for the additional information. I'm afraid Atlas does not accept subdomains, such as xxxx.myshopify.com, or xxx.example.com, you can only link these top-level domains to your Atlas website:

 

.com

.net

.co.nz

.net.nz

.org

 

I also suspect that the domain west-coast-swimwear.myshopify.com is allocated to you when you have a Shopify store, which means you may not be able to use this domain name with non-Shopify websites. 

 

Hope it helps.

Cheers,
Clover

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