email not being forwarded to my inbox

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Contributing User Itsmylife1
5 Posts
Contributing User
Itsmylife1
Contributing User

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email not being forwarded to my inbox

Hi,

 

I tried to send myself an email from our myob atlas website and it doesn't work. I don't receive these anymore. It worked in the past. What has changed? Our customers are furious that we don't respond to their online requests!

 

Please fix this asap!

2 REPLIES 2
Contributing User Itsmylife1
5 Posts
Contributing User
Itsmylife1
Contributing User

5Posts

0Kudos

0Solutions

Email Us button on website no longer works!

Dear Myob Support Team,

 

We have been made aware that people trying to send us emails through the webpage. We don't receive these emails to the nominated email address anymore.

 

Our customers are very disappointed when they call. Please advise what is going on.

 

I tried to send me an email yesterday, which hasn't been received!

 

This is important for us, please action and reply asap!

 

Thank you

MYOB Moderator Neil_M
2,000 Posts
MYOB Moderator
Neil_M
MYOB Moderator

11642Posts

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Accepted Solution Solved

Re: email not being forwarded to my inbox

HI @Itsmylife1 

 

I’ve tested on a couple of sites using different destination emails and they all appear to be working, in that emails have been received. Are you able to confirm that the email address the messages are sent through on (support@apps.myob.com ) has been whitelisted on both your email and email server?

 

If this address had become blacklisted or blocked on the email server then when the emails are received by the server they are automatically put into a deletion bin rather than being passed through to your nominated email address

Regards,
Neil

MYOB Community Support

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