Can't cancel subscription

[username1234]

I'm trying to cancel my subscription but it doesn't seem possible. When I try to call the phone number which I need to call in order to cancel, the automated response tells me to stay on the line and then hangs up on me. There also doesn't seem to be a way to email myob.

I don't think it should be this hard to cancel a subscription.

[Sam_R · Accepted solution]

Hi @username1234,

Thanks for reaching out, I'd be more than happy to assist you with this. 

Could you please send me a private message with the following details:

• Serial number
• Business name
• Your name + email 

Cancellation requested processed/resolved via PM - 19/9

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[ICWA]

Hi 

I'm having the same problem - cannot get through to the phone centre to cancel my subscription - very frustrating ( and unprofessional)

[ICWA]

I'm having the same problem and agree with your comments

Can someone from MYOB please contact me to fix this issue.

Thx

[Sam_R]

Hi @ICWA,

Thanks for reaching out. 

Please find the below link as a guide on canceling your subscription through My Account:

• Cancelling your MYOB subscription

If you had any trouble with this, do let me know so I can assist further. 

[ICWA]

Please cancel my subscription 

[ICWA]

Please cancel my subscription

[Sam_R]

Hi @ICWA,

Thanks for getting back to me and letting me know, however, sorry to hear about your experience trying to reach phone support. 

Could you please send me a private message with the following details so I can look into this for you?

• Serial number
• Business name 
• Your name + email 

[Andy8]

Hi there,

I cannot cancel my subscribtion (again), we cancelled it in October last year but just realised we have still been getting charged. Currently been on hold for over an hour and when I log onto the account the only thing it will let me do is log out, can't even get any of the details you are asking for.

We havent used the account this fiancial year and this is just another reason why.

Please can someone from MYOB contact me to resolve this. Seems very unethical.

[Sam_R]

Hi @Andy8,

Sorry to hear about this. 

So that I can investigate this further, could you please send me the following details via private message:

• Client ID (found on MYOB subscription invoice)
• Your name + email 
• Business name