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Invoices missing payment information

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Bree-WNLE
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Invoices missing payment information

Is anyone else having trouble with there invoice's missing the payment details? 

Today all my invoice are missing my bank details for payment. I have also found that my due date have dectided to change from 7 days to 14 days.

 

Please help!! I need to send these out.

 

 

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Margherite
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Re: Invoices missing payment information

My payment information iss on the printed copy, but I am having problems with the pricing on my invoices. The pricing on the saved invoice is incorrect, but the emailed or printed invoice shows the correct pricing. I'm not sure why this has happened all of a sudden.

Margherite
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Re: Invoices missing payment information

The included GST box was all of a sudden checked and I never noticed :-(

Bree-WNLE
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Re: Invoices missing payment information

Its very frustrating especially when it is involing us being paid. 

Bree-WNLE
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Re: Invoices missing payment information

I have spoken with myob, the person I spoke with has told me to just re-enter bank details again. So pretty much no help from them. They think everyone has time to sit and enter bank deatils again and again Smiley Sad we have had nothing but trouble from when we signed up. Smiley Sad

Bree-WNLE
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Re: Bank details dropping off invoices

Hi @Tracey_H,

 

I am having the exact same issue. with bank details keep disappearing along with the due date changing itself.

 

Please HELP! the last 4 didgets of my account are 2809

 

Thank you

Tracey_H
MYOB Moderator
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MYOB Moderator
MYOB Moderator

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Re: Invoices missing payment information

Hi @Bree-WNLE 

 

Thanks for your post. Bank details missing from invoices is being investigated by our developers. At this stage, when creating an invoice don't click on Set as default if you change the Due date as this could be clearing the Payment settings.

 

So in Sales settings>>Payments tab make sure Allow payments by direct deposit is ticked and bank details are entered. If you need to change the due date when creating an invoice, change the date but don't click on Set as default

 

I've also run the script on your file to set the due date as 7 days.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,
Tracey
Previously @bungy15

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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